Customer Success Manager

xSellco is an ambitious high-growth software company that seeks to enhance sales and simplify transaction support for e-commerce businesses across the globe.

We are expanding our team and opening an office in Boston and we are looking for driven team players who want to directly contribute to our culture and success.

Our company culture doesn’t support the notion of hierarchy…everyone’s contribution is critical & we are all held accountable. We’re looking for a Customer Success Manager with a hands-on startup/scale up mentality and a desire to dedicate themselves to creating and maintaining the absolute best. Is this you...?

The role will include:

  • Creating an exceptional experience for our customers across all lines of product
  • Owning the customer relationship end to end, from trial through to renewal
  • Partner with all areas of the business to identify gaps in service and experience, and create solutions to solve for these challenges
  • Ensure customer needs are satisfied through scalable models and resources - we want EVERY customer to have the resources they need in order to drive value in their business using xSellco products
  • Help xSellco to achieve it’s business goals by ensuring you reach soft and hard KPIs as defined and measured by the business
  • Strong communications - written and verbal - to various types of audiences to communicate change and build support
  • Retain customers and look for opportunities to enhance their experience and ROI by migrating to alternative versions of their product packs
  • Engage directly with customers to achieve goals and targets where defined
  • We are a start up, so leaning into other areas of the business where needed will be a frequent and fun task.
  • Directly contribute to revenue and impact to the business - this is an opportunity to shape our growth and future

Required Skills/Experience

  • 2+ years’ customer facing experience with a technology or SaaS company, preferably in a Customer Success role.
  • English native level fluency is required. Second European language would be an advantage but not a prerequisite
  • Excellent verbal and written business communication skills
  • A self-starter with a track record of managing a large portfolio of customers and creating meaningful scalable and successful ways to help customers be successful leveraging SAAS technologies.
  • Project Management experience would be an advantage
  • Positivity with a can-do attitude
  • The highest level of integrity